About Us

About GearHaven

Making Shopping Simple

Since 2012, we’ve been dedicated to providing an exceptional online shopping experience with quality products and outstanding service.

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10+

Years in Business

500k+

Happy Customers

15k+

Products

98%

Satisfaction Rate

Our Journey

From Garage Startup to Leading Online Retailer

GearHaven began in 2012 when our founder, Mark Wilson, identified a gap in the market for an online store that combined quality products with exceptional customer service.

What started as a small operation run from a garage has grown into a thriving business serving customers across the country. Our commitment to excellence has never wavered.

Today, we offer thousands of products across dozens of categories, working with hundreds of trusted suppliers to bring our customers the best possible selection at competitive prices.

2012 – Founded

Started with 30 product categories and a small team of 5

2017 – Expansion

Reached 100,000 customers and expanded to 15 categories

2020 – National Presence

Opened regional warehouses to improve delivery times

2024 – Innovation

Launched mobile app and AI-powered recommendation engine

Our warehouse
Our Principles

What Drives Us

These core values guide every decision we make, ensuring we deliver the best possible experience for our customers.

Quality Products

We carefully select every item in our inventory, working only with trusted suppliers who meet our strict quality standards.

Customer Satisfaction

Your happiness is our priority. We offer easy returns, responsive support, and a 100% satisfaction guarantee.

Fast & Reliable

We’ve built a logistics network that ensures most orders arrive within 1-3 business days, with real-time tracking.

Sustainability

We’re committed to reducing our environmental impact through eco-friendly packaging and sustainable practices.

Secure Shopping

Your personal and payment information is protected with industry-leading encryption and security protocols.

Innovation

We continuously improve our platform and services to make your shopping experience faster, easier, and more enjoyable.

Our Promise

Exceptional Shopping Experience

We’ve built our business around making your shopping experience as easy and enjoyable as possible. From browsing to delivery and beyond, we’re here to serve you.

Fast, Free Shipping

Free standard shipping on all orders over $40, with expedited options available.

Easy Returns

30-day return policy with no questions asked. We’ll even cover return shipping.

24/7 Customer Support

Our team is available around the clock to assist with any questions or concerns.

Secure Checkout

Protected by industry-leading security. Your information is always safe with us.

Shopping experience
Testimonials

What Our Customers Say

Thousands of customers have trusted us with their shopping needs. Here’s what some of them have to say.

“I’ve been shopping with GearHaven for years and they never disappoint. The product quality is consistently excellent, and their customer service team goes above and beyond.”

Customer

Robert Chen

Member since 2018

“The mobile app makes shopping so convenient! I love the personalized recommendations and how easy it is to track my orders. Delivery was faster than promised.”

Customer

Melissa Rodriguez

Member since 2020

“I needed to return an item and was worried it would be a hassle, but the process was incredibly simple. They even sent a pre-paid label directly to my email.”

Customer

James Wilson

Member since 2019

Sustainability efforts
Our Commitment

Sustainable Shopping

We’re committed to reducing our environmental footprint and making it easier for our customers to shop sustainably.

Eco-Friendly Packaging

100% recyclable packaging materials with minimal plastic usage.

Sustainable Products

Curated selection of eco-friendly and ethically produced items.

Carbon Neutral Shipping

We offset the carbon footprint of every delivery through reforestation.

Charitable Giving

1% of all profits go to environmental conservation organizations.

Learn More About Our Efforts

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